Privacy Policy
This Privacy Policy explains how BloodPanda Health Services Pvt. Ltd. ("BloodPanda", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and related services (collectively, the Platform).
By accessing or using the Platform, you agree to this Privacy Policy and our Terms of Use. If you do not agree with these terms, please discontinue using the Platform.
1. Grievance Officer
If you have any concerns regarding your personal information or this Privacy Policy, you may contact our Grievance Officer.
Grievance Officer
Sachin Kumar J
8th Cross Road, Sai Sree Layout, Hosa Road, Near Electronic City
Bengaluru, Karnataka – 560100, India
Email: support@bloodpanda.com
2. Information We Collect
We collect information that helps us provide and improve our services.
Personal Information
- Full name
- Email address
- Phone number
- Postal address
- PIN code
Account Information
- Username
- Account number
- Password
Health Information
- Medical history
- Family health history
- Laboratory reports
- Prescriptions
Preferences
- Saved items
- Order history
- Service preferences
Demographic Information
- Age
- Gender
- Education
- Interests
3. When We Collect Information
We may collect your information when you:
- Visit or browse our Platform
- Create an account
- Contact customer support
- Submit forms
- Subscribe to newsletters
- Place an order
- Participate in surveys or promotions
4. Legal Basis for Processing
We collect and process your personal information only after obtaining your consent, as required under applicable Indian laws, including:
- Information Technology Act, 2000
- SPDI Rules, 2011
If you do not wish to provide your information, please refrain from using the Platform.
5. How We Use Your Information
Your information may be used to:
- Personalize your experience
- Process orders and payments
- Manage your account
- Send order confirmations and updates
- Provide customer support
- Recommend relevant products and services
- Improve our Platform
- Conduct research and analytics
- Send newsletters and promotional communications
- Respond to legal obligations
- Protect our users and business
6. Health Reports
Your laboratory reports and other medical records are securely digitized and stored.
We may use Health Reports to:
- Improve healthcare quality
- Conduct internal research
- Perform anonymized external research
- Extract laboratory values
- Enable medical review by qualified professionals
- Generate health insights and alerts
External research uses only anonymized data.
7. Location Information
Customer App
With your permission, our customer application may collect your real-time location.
Field Collection App
Our phlebotomist application may collect:
- GPS coordinates
- Latitude and longitude
- Timestamp
- Device identifier
This information is used to:
- Track service routes
- Verify sample collection locations
- Improve operational efficiency
You may disable location access through your device settings, although doing so may limit certain services.
8. Cookies
We use cookies to:
- Remember your preferences
- Maintain your shopping cart
- Improve website functionality
- Analyze website traffic
Most browsers allow you to disable cookies, although some Platform features may not function properly afterward.
9. Data Security
We implement industry-standard safeguards to protect your information.
Security measures include:
- Secure network infrastructure
- Restricted employee access
- Confidentiality obligations
- Technical and organizational safeguards
Payment information is processed through secure third-party payment gateways and is never stored on BloodPanda servers.
Although we use reasonable security measures, no internet transmission is completely secure.
10. Call Recording
Customer support calls may be recorded for:
- Quality assurance
- Staff training
If you do not consent to call recording where personal information is required, certain services may not be available.
11. Sharing Information
We may share your information with trusted third parties, including:
- Analytics providers
- Communication partners
- SMS providers
- Email service providers
Whenever possible, shared data is anonymized.
Where personal information must be shared, we require partners to maintain appropriate security standards.
12. Additional Uses and Legal Disclosures
Your information may also be used to:
- Process job applications
- Fulfill purchases
- Conduct research
- Respond to inquiries
- Notify users of Platform updates
We may disclose information if required by:
- Court orders
- Government authorities
- Applicable laws
- Fraud investigations
- Protection of legal rights
13. Third-Party Websites
Our Platform may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
Please review their privacy policies before providing any personal information.
14. Your Privacy Rights
You may request to:
Opt Out
Withdraw marketing consent at any time by:
- Using the unsubscribe link
- Emailing support@bloodpanda.com
Access Your Information
Request a copy of the information we hold about you.
Correct Information
Ask us to update inaccurate or incomplete information.
Delete Information
Request deletion of eligible personal information, subject to legal retention requirements.
For all privacy requests, contact:
Identity verification may be required before processing your request.
15. Disclaimer
BloodPanda does not guarantee:
- Continuous Platform availability
- Error-free content
- Virus-free services
Use of the Platform is at your own risk.
To the fullest extent permitted by law, BloodPanda shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from use of the Platform.
Governing Law
This Privacy Policy is governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.
Contact Us
For any privacy-related questions or concerns, please contact:
Email: support@bloodpanda.com