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Refund Policy

Refund & Cancellation Policy

1. Order Cancellations

You may cancel any order before any of the following has occurred:

  • Sample collection
  • Test conducted
  • Report issued

Note: Once any of these steps has taken place, the sale is final and the order cannot be cancelled.

2. Complaints About a Test or Report

If you are unhappy with a test or the report you received, you may file a complaint. Complaints are reviewed according to the refund process described below.

How to File a Complaint

Complaint Deadline

Complaints must be submitted within 14 days of the test date.

Complaints received after this period will not be eligible for review.

3. Resolution Options

After reviewing your complaint, our support team may offer one of the following resolutions:

  • Full Refund — Receive 100% of the amount paid.
  • Free Re-test — A new test will be arranged at the same or a different lab at no additional cost.
  • Wallet Credit — The refund amount will be credited to your BloodPanda Wallet for future use.

4. When a Refund May Be Declined

Refund requests may be declined if our review determines that there was no issue with the test or the report.

5. Refund Payment Method

Approved refunds will be processed through one of the following methods:

  • Original payment method
  • Personal bank account (upon request)

Contact Us

If you have any questions about this policy, please contact us: